> ## Documentation Index
> Fetch the complete documentation index at: https://docs.postiz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing your subscription

> Upgrade, downgrade, switch billing period, cancel, and find invoices

<Snippet file="audience/cloud-only.mdx" />

**Where:** the Billing section

<Note>
  Billing is visible to organisation admins only, and is hidden entirely for
  accounts on a lifetime deal.
</Note>

## Changing plan

Pick the new plan on the billing page. Before you confirm, Postiz shows a
**Pay Today** figure: a live calculation of what the change costs right now,
accounting for what you have already paid in the current period.

* **Upgrading** charges the prorated difference immediately and the new limits
  apply at once.
* **Downgrading** credits the unused portion and the new limits apply at once.
  Read [Downgrades](/cloud/downgrades) first, since lower plans disable things
  rather than asking.

If the change cannot be charged, you are sent to the payment portal to fix the
payment method first.

## Switching between monthly and yearly

The same mechanism. Toggle the billing period, and the plan buttons become
available for the period you are not currently on. Proration applies in the
same way.

## Payment method and invoices

Both live in the payment portal, reachable from the billing page. Card updates,
billing address, and the full invoice history are there rather than in Postiz
itself.

## Cancelling

Cancelling asks for a reason, and requires a real one: at least 20 characters.

Before the form, you may be offered a retention discount, currently **50% off
for three months**. It appears only if you are on a monthly plan, have been
paying for a while, and have no discount already.

What cancelling does:

* Your subscription stays active until the end of the period you have paid for.
  Nothing stops immediately.
* Cancelling again before the period ends reverses it and the subscription
  continues.

<Warning>
  If your most recent invoice already failed to charge, cancelling takes effect
  **immediately** rather than at period end.
</Warning>

## What happens when the subscription ends

This is the part worth reading twice.

**Publishing stops.** Scheduled posts stay on your calendar but are not
published while the organisation has no active subscription, and they are not
published retroactively when you subscribe again. If you resubscribe after a
gap, review the posts that were scheduled during it.

The API stops too: requests return an error saying no subscription was found.

Your data, channels, posts, media and settings, remains in the account.

## Two accounts, one email

Checkout refuses if another account using the same email address already has an
active subscription. Consolidate onto one account, or use a different email for
the second organisation.

## Related

<CardGroup cols={2}>
  <Card title="Downgrades" icon="arrow-down" href="/cloud/downgrades">
    Exactly what a smaller plan changes.
  </Card>

  <Card title="Refunds and support" icon="life-ring" href="/cloud/refunds-and-support">
    Getting money back, and reaching a person.
  </Card>
</CardGroup>