> ## Documentation Index
> Fetch the complete documentation index at: https://docs.postiz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help, and what level of support to expect

How you reach us depends on whether you are on Postiz Cloud or hosting Postiz
yourself. The routes are different, and so is what we can promise.

<Tabs>
  <Tab title="Postiz Cloud">
    Paid Postiz Cloud customers have two supported routes, and both reach the
    team:

    | Route                                                      | Best for                                                                                   |
    | ---------------------------------------------------------- | ------------------------------------------------------------------------------------------ |
    | **Email**, [support@postiz.com](mailto:support@postiz.com) | Anything involving your account, billing, refunds, or details you should not post publicly |
    | **[Discord](https://discord.postiz.com)**                  | Quick questions, screenshots, and anything easier to show than to describe                 |

    Use email whenever the answer involves your account. Discord is a public
    server: never post API keys, OAuth secrets or payment details there.
  </Tab>

  <Tab title="Self-hosted">
    Self-hosted Postiz is supported by the **community** in
    [Discord](https://discord.postiz.com), where other self-hosters and
    occasionally the team answer questions.

    <Warning>
      Support for self-hosted installs is **not guaranteed**. It is people
      helping in their own time, so there is no response time and no commitment
      that a given question gets answered. Post your question, include the
      detail below, and be patient.
    </Warning>

    For a reproducible bug, an issue on
    [GitHub](https://github.com/gitroomhq/postiz-app/issues/new/choose) is more
    durable than a chat message and more likely to get fixed.

    If you need support you can rely on, [Postiz Cloud](/cloud/overview) is the
    supported product.
  </Tab>
</Tabs>

<Warning>
  Never post API keys, OAuth secrets or payment details in Discord or in a GitHub
  issue. Both are public. Send those to
  [support@postiz.com](mailto:support@postiz.com) instead.
</Warning>

## Check first

Most questions have an answer already written down.

<CardGroup cols={2}>
  <Card title="Troubleshooting" icon="life-ring" href="/general/troubleshooting/overview">
    Connect errors, upload failures, login problems, known issues.
  </Card>

  <Card title="Posting rules by platform" icon="table-list" href="/general/platforms/overview">
    Most "the platform rejected my post" cases are a platform rule.
  </Card>

  <Card title="Self-hosting problems" icon="server" href="/self-host/troubleshooting">
    Install failures, database errors, ports, CORS, connect failures.
  </Card>

  <Card title="Billing and refunds" icon="credit-card" href="/cloud/refunds-and-support">
    Plans, limits, payment problems, refund eligibility.
  </Card>
</CardGroup>

## How to ask so you get an answer

Follow this order: **goal, environment, changes, results.** It is the
difference between a question someone can answer in one reply and a thread of
clarifications.

### Goal

What were you trying to do?

* *I want to schedule a post to Reddit at 6pm*
* *I want to run Postiz in a container on a Raspberry Pi*
* *I want to use a custom domain*

### Environment

* Cloud, or self-hosted? If self-hosted, how did you install it and which
  version?
* Which browser and operating system?

### Changes

What changed just before it broke? An upgrade, a new browser, a config edit, a
plan change. "It used to work" is useful, but "it used to work until I upgraded
to X" is far more useful.

### Results

What happened, and what did you expect? Quote the exact error text rather than
describing it, and include a screenshot where the interface is involved.

Error messages on failed posts come from the platform rather than from Postiz,
so the exact wording is usually what identifies the problem.