> ## Documentation Index
> Fetch the complete documentation index at: https://docs.postiz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Postiz

Sometimes, things can go wrong, or you need some help!

Note that the Self Hosted version of Postiz is supported by the community in their
free time, on a best-efforts basis. Please post your question and be patient.

<CardGroup cols={2}>
  <Card title="Discord" icon="discord" href="https://discord.com/invite/sf7QjTcX37">
    Flexible chat, with screenshots and screen sharing, probably the best option for support.
  </Card>

  <Card title="GitHub Issues" icon="github" href="https://github.com/gitroomhq/postiz-app/issues/new/choose">
    Backup option if you are unable to use Discord.
  </Card>
</CardGroup>

## Postiz Cloud — billing & refunds

For questions specific to a paid Postiz Cloud subscription (refunds,
invoice changes, plan downgrades, account closure):

* **Discord** is still the fastest route — use the `#support` channel and a
  team member will reach out. Don't share API keys, OAuth secrets, or
  payment details in public channels.
* **GitHub Issues** are for bugs in the open-source app, not for billing.
* For anything that needs to be handled privately (refunds, account
  data, GDPR requests), see the contact section on [postiz.com](https://postiz.com).

Before opening a billing ticket, check the [troubleshooting pages](/troubleshooting/billing)
— many "I was charged but X" issues turn out to be a Stripe.js script
blocker or a private-window localStorage issue.

## How to effectively ask for support

Try to follow this guide when asking for support, in this order; **Goal, Environment, Changes, Results**.

### Goal

Start off by explaining what you were trying to do:

* *I want to schedule a post on Reddit at 6pm*
* *I want to run in a Linux container on a Raspberry Pi*
* *I want to use a custom domain name*

### Environment

Share the relevant parts about your environment. Web App issues; Are you using Firefox, Chrome, etc? Installation/Other issues; a Mac, Linux, Windows, how did you install?

* *I'm using Firefox on Windows 10*
* *I'm using a Raspberry Pi 4 with Ubuntu 20.04, and Node version 18*
* *This is a new installation on a Mac*

### Changes

Most likely something has changed, what is it?

* *I updated my browser to the latest version and now ...*
* *I found a change in the latest version and now ...*
* *I think this used to work, but now\...*

### Results

What happened? What did you expect to happen?

* *I see a blank screen*
* *I see an error message*
* *I see a 404 page*