Skip to main content

​
Refunds

Postiz can issue a refund through the in-app support chat, without waiting for a human. The conditions are fixed and enforced automatically:
  • One refund per customer, ever.
  • The charge must be a subscription charge, not a one-off.
  • It must be less than 60 days old.
  • The amount is capped at one month of your plan. A yearly charge is refunded at one twelfth.
  • Your subscription is cancelled as part of the refund.
If any condition is not met, the chat tells you which one. Those rules are the policy: there is no longer window available by asking.

​
Billing page problems

The billing page loads Stripe’s script from js.stripe.com. An ad blocker or privacy extension blocking it stops the checkout form rendering.Allow *.stripe.com, allow third-party scripts on the Postiz domain, or try a clean browser profile to confirm it is an extension.
The page uses browser storage that some private and incognito modes disable. Open it in a normal window.
Codes are case-sensitive and validated server side. Check the spelling and case, that it has not been used or expired, and that it applies to the plan you are moving to. Promo codes apply to monthly plans only, see Codes and offers.
Checkout refuses when another account with the same email address already has an active subscription. Consolidate onto one account, or use a different email for the second organisation.

​
Closing your account

There is no self-serve account deletion or data export in Postiz today. Email support@postiz.com for account closure or a copy of your data. Use email rather than Discord, since it involves account details you should not post publicly. Cancelling your subscription is not the same as closing your account: see Downgrades and cancellation.

​
Getting help

As a Postiz Cloud customer you have two routes to the team, and both are supported.
Never post API keys, OAuth secrets or payment details in Discord or a GitHub issue. Both are public. Send those to support@postiz.com instead.
This applies to Postiz Cloud. Self-hosted installs are supported by the community in Discord, with no guarantee of a response, see Support.
Before opening a billing ticket, check the accordions above: a large share of “I was charged but the page is broken” reports turn out to be a script blocker or a private window.