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The problems people hit most often, with concrete fixes. If yours isn’t here, see Support for how to reach us: cloud customers by email or Discord, self-hosters through the community Discord.

Connecting a channel

“Invalid state”, “invalid_grant” and “fetch failed” during the connect flow.

Uploads and media

Payload too large, upload-from-url timeouts, video failures.

Activation and login

Expired activation links, “jwt malformed”, login API responses.

Known issues

Bugs we’re aware of, with workarounds.

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A post failed to publish

Failed posts get a red ring on the calendar with the reason in a tooltip. The three usual causes, in order of frequency:
  1. The channel needs reconnecting. Access tokens expire. A channel showing a red marker in the sidebar needs re-authorising, see Manage a channel.
  2. The post broke a platform rule. Too many images, a video where the platform wanted a photo, a missing required setting. See Posting rules by platform.
  3. The platform rejected the content. Duplicate text, a blocked link, or an account restriction. The tooltip carries the platform’s own message.

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Elsewhere

Plans, limits and billing

Channel caps, “you have reached the maximum”, payment problems.

Self-hosting problems

Install failures, database errors, ports, CORS, connect failures.