Sometimes, things can go wrong, or you need some help!

Note that the Self Hosted version of Postiz is supported by the community in their free time, on a best-efforts basis. Please post your question and be patient.

• Discord (opens in a new tab) - Flexible chat, with screenshots and screen sharing, probably the best option for support.
• GitHub issue (opens in a new tab) - backup option if you are unable to use Discord.

How to effectively ask for support

Try to follow this guide when asking for support, in this order; Goal, Environment, Changes, Results.

• Goal: Start off by explaining what you were trying to do

  • I want to schedule a post on Reddit at 6pm
  • I want to run in a Linux container on a Raspberry Pi
  • I want to use a custom domain name

• Environment: - Share the relevant parts about your environment. Web App issues; Are you using Firefox, Chrome, etc? Installation/Other issues; a Mac, Linux, Windows, how did you install?

  • I'm using Firefox on Windows 10
  • I'm using a Raspberry Pi 4 with Ubuntu 20.04, and Node version 18
  • This is a new installation on a Mac

• Changed: - Most likely something has changed, what is it?

  • I updated my browser to the latest version and now ...
  • I found a change in the latest version and now ...
  • I think this used to work, but now...

• Results: - What happened? What did you expect to happen?

  • I see a blank screen
  • I see an error message
  • I see a 404 page